Terms of service

Effective Date: June 28, 2026

This website is owned and operated by Made in the Pines Co. Throughout the site, the terms “we,” “us,” and “our” refer to Made in the Pines Co.

By visiting our website, browsing our products, placing an order, creating an account, contacting us, or purchasing from Made in the Pines Co., you agree to be bound by these Terms of Service, as well as our Privacy Policy, Refund Policy, Shipping Policy, Legal Notice, and any other policies posted on this website.

Please read these Terms of Service carefully before using our website or placing an order. If you do not agree to these terms, please do not use this website or purchase from Made in the Pines Co.

Business Information

Trade Name: Made in the Pines Co.

Website: www.madeinthepines.com

Email: info@madeinthepines.com

Phone Support: Phone support is not available at this time. Customer support is provided by email or through our website contact form.

Physical Address: Made in the Pines Co. does not publicly list a physical business address for privacy and security reasons. If a return is approved, return instructions and the appropriate mailing address will be provided in writing.

Made in the Pines Co. currently sells and ships within the United States only.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or that you are using this website with permission from a parent or legal guardian.

You agree not to use our products, website, content, images, designs, or services for any illegal, unauthorized, harmful, fraudulent, abusive, or prohibited purpose.

You may not attempt to interfere with the security, operation, functionality, or availability of this website.

General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, restrict access, or discontinue products at any time, to the fullest extent permitted by law.

We may update, modify, suspend, or discontinue any part of this website, products, pricing, descriptions, policies, or services at any time without prior notice.

We are not responsible if information made available on this website is not accurate, complete, current, or free from errors. We make reasonable efforts to keep product listings, pricing, descriptions, policies, and availability accurate, but mistakes may occur.

Product Information

We make reasonable efforts to display product descriptions, colors, photos, mockups, sizing, pricing, availability, and details as accurately as possible.

However, actual product colors, sizing, print placement, garment texture, materials, appearance, and final results may vary slightly due to screen settings, lighting, photography, garment dye variations, manufacturing differences, production methods, or supplier availability.

Product photos, lifestyle images, and mockups are provided for visual reference only.

Small variations in color, placement, texture, sizing, or appearance are not considered defects.

Customers are responsible for reviewing product descriptions, size charts, colors, processing times, shipping information, and store policies before placing an order.

Made-to-Order Products

Many Made in the Pines Co. products are made to order. This means products may be produced specifically for the customer after an order is placed.

Made-to-order products may be fulfilled through third-party production, printing, fulfillment, and shipping partners.

Because items are made after purchase, orders may not be eligible for cancellation, return, refund, or exchange once production has started, except as stated in our Refund Policy.

Pricing, Availability & Errors

Prices for products are subject to change without notice.

We reserve the right to correct errors, inaccuracies, omissions, product descriptions, shipping information, pricing, discount codes, or availability at any time.

We reserve the right to cancel or refuse any order that contains incorrect pricing, incorrect product information, suspected fraud, unauthorized activity, or other errors.

If an order is canceled after payment has been processed, we will issue a refund according to the original payment method, as applicable.

Orders & Payment

By placing an order, you agree that all information provided at checkout is accurate, complete, and current.

Customers are responsible for providing a correct email address, billing information, shipping address, and order details.

We are not responsible for delays, lost packages, returned packages, or failed deliveries caused by incorrect, incomplete, or undeliverable shipping information entered by the customer.

Payment must be received and authorized before an order is processed.

Payments are processed through secure third-party payment providers. Made in the Pines Co. does not directly store full credit card numbers or complete payment account information.

Order Acceptance

Receiving an order confirmation does not guarantee acceptance of an order.

We reserve the right to accept, decline, cancel, limit, or refuse any order for any reason, including but not limited to suspected fraud, incorrect pricing, inventory issues, production limitations, payment issues, policy violations, or errors on the website.

Shipping

Made in the Pines Co. currently sells and ships within the United States only.

Processing and delivery times are estimates only and are not guaranteed.

We are not responsible for shipping carrier delays, weather delays, holiday delays, production delays, incorrect shipping addresses entered by the customer, lost or stolen packages after delivery confirmation, returned packages due to address errors, or other events outside of our control.

Shipping terms, processing times, delivery estimates, and related details are explained in our Shipping Policy.

Returns, Refunds & Exchanges

Returns, refunds, exchanges, replacements, and cancellations are handled according to our Refund Policy.

Because many products are made to order, all sales are final unless an item arrives damaged, defective, misprinted, or incorrect due to an error on our part.

Do not mail any item back without written approval from Made in the Pines Co.

Unauthorized returns will not be accepted, refunded, or guaranteed to be returned to the customer.

Cancellations

Cancellation requests are not guaranteed.

Because made-to-order items may enter production quickly, orders cannot be canceled once production has started.

If you need to request a cancellation, contact us as soon as possible at:

info@madeinthepines.com

If the order has not entered production, we may be able to cancel it. If production has already started, the order cannot be canceled.

Third-Party Production, Fulfillment & Services

Made in the Pines Co. may use third-party platforms, apps, payment processors, production partners, print providers, fulfillment partners, shipping carriers, analytics providers, email platforms, and other service providers to operate the website and fulfill orders.

We are not responsible for delays, interruptions, errors, service issues, shipping issues, production issues, policy changes, or actions caused by third-party providers.

Third-party services may have their own terms, policies, privacy practices, and limitations.

Third-Party Links

This website may contain links to third-party websites, social media platforms, payment providers, shipping carriers, or other services.

Third-party links are provided for convenience only.

Made in the Pines Co. is not responsible for the content, policies, accuracy, security, privacy practices, or actions of third-party websites or services.

Intellectual Property

All content on this website, including but not limited to text, product descriptions, images, graphics, mockups, designs, logos, branding, product names, collections, layouts, and other materials, is owned by Made in the Pines Co. or used with permission, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, resell, upload, download, screenshot for commercial use, imitate, or use any Made in the Pines Co. content, product images, designs, branding, or materials without prior written permission.

Purchasing a product does not give the customer ownership rights to any artwork, design, image, file, logo, brand content, or intellectual property.

User Comments, Reviews & Submissions

If you submit reviews, photos, comments, feedback, messages, or other content to Made in the Pines Co., you agree that we may use, display, edit, share, or reference that content for customer service, website, marketing, social media, business, or promotional purposes, unless prohibited by law.

You agree not to submit content that is false, abusive, offensive, unlawful, defamatory, threatening, invasive of privacy, infringing, misleading, spam, or harmful.

We reserve the right to remove or refuse any submitted content at our discretion.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

By using this website or placing an order, you agree that personal information may be collected, used, shared, and processed as described in our Privacy Policy.

Prohibited Uses

You may not use this website, our products, or our content:

For unlawful purposes
To violate any law, regulation, or third-party right
To infringe upon intellectual property rights
To harass, abuse, insult, harm, defame, threaten, or discriminate
To submit false, misleading, or fraudulent information
To upload or transmit viruses, malware, spam, or harmful code
To interfere with website security or functionality
To scrape, copy, duplicate, or commercially exploit website content
To impersonate another person or business
To attempt unauthorized access to systems, accounts, or data

We reserve the right to terminate or restrict access for violating any prohibited use.

No Warranties

This website, products, and services are provided on an “as available” and “as is” basis, to the fullest extent permitted by law.

Made in the Pines Co. does not guarantee that the website will be uninterrupted, secure, error-free, virus-free, or always available.

We do not guarantee that product descriptions, images, pricing, availability, delivery estimates, or website content will always be accurate, complete, or current.

Nothing in these Terms of Service limits any rights that cannot be waived under applicable law.

Limitation of Liability

To the fullest extent permitted by law, Made in the Pines Co. is not liable for any direct, indirect, incidental, consequential, special, punitive, or other damages arising from:

Use of this website
Inability to use this website
Product purchases
Product variations
Shipping delays
Production delays
Carrier issues
Lost or stolen packages after delivery confirmation
Customer address errors
Third-party service issues
Website errors
Payment provider issues
Reliance on website information
Unauthorized access or security issues beyond our reasonable control

Nothing in these Terms of Service excludes or limits liability that cannot be excluded or limited by law.

Indemnification

You agree to indemnify, defend, and hold harmless Made in the Pines Co. from any claim, demand, loss, liability, damage, cost, or expense arising from your violation of these Terms of Service, misuse of the website, misuse of products, violation of laws, violation of third-party rights, or submission of false or misleading information.

Force Majeure

Made in the Pines Co. is not responsible for delays or failure to perform caused by events outside of our reasonable control, including but not limited to natural disasters, severe weather, carrier delays, labor shortages, supplier issues, production delays, technology failures, internet outages, government actions, pandemics, strikes, or other disruptions.

Termination

We may suspend, restrict, or terminate access to this website or refuse service at any time if we believe a customer has violated these Terms of Service, violated store policies, engaged in fraudulent activity, abused refund or replacement requests, or misused the website.

Governing Law

These Terms of Service and any separate agreements related to Made in the Pines Co. are governed by applicable United States laws and the laws of the state where Made in the Pines Co. operates, unless otherwise required by law.

Dispute Resolution

If you have a concern about an order, product, payment, return, or website issue, please contact us first at:

info@madeinthepines.com

We will make reasonable efforts to review and respond to customer concerns in good faith.

Any disputes will be handled according to applicable law.

Severability

If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable, the remaining portions will remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, Legal Notice, and any other posted website policies, make up the agreement between you and Made in the Pines Co. regarding your use of this website and purchases from our store.

Policy Updates

We may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website after updates are posted means you accept the updated Terms of Service.

Contact Information

For questions about these Terms of Service, your order, or our store policies, please contact:

Made in the Pines Co.
Email: info@madeinthepines.com
Website: www.madeinthepines.com