Refund policy

Refund Policy

Effective Date: June 28, 2026

Made in the Pines Co. products are made to order. Because each item is produced specifically for the customer after an order is placed, all sales are final unless an item arrives damaged, defective, misprinted, or incorrect due to an error on our part.

Please review all product descriptions, size charts, colors, processing times, shipping information, and policies carefully before placing an order.

Returns, Exchanges & Cancellations

We do not accept returns, exchanges, or cancellations for:

• Buyer’s remorse
• Change of mind
• Incorrect size selection
• Incorrect color selection
• Accidental orders
• Duplicate orders placed by the customer
• Incorrect shipping information entered by the customer
• Shipping carrier delays outside of our control
• Minor color variations due to screen settings, lighting, photography, garment dye differences, or manufacturer variations
• Minor print placement, texture, sizing, or appearance variations that are normal with made-to-order production
• Items that have been worn, washed, used, altered, damaged by the customer, or returned without approval

Because our items are made to order, we cannot accept returns or exchanges for sizing, fit, color preference, or customer ordering mistakes.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery at:

info@madeinthepines.com

Please include:

• Your order number
• A clear description of the issue
• Clear photos of the item
• Clear photos of the print/design issue, damage, or incorrect item
• Photos of the packaging if the item arrived damaged

We must receive photos and details before a replacement or refund can be reviewed.

If the issue is confirmed to be a production error, printing error, fulfillment error, or damage caused before delivery, Made in the Pines Co. may offer a replacement, refund, or other resolution.

Replacement or refund approval is determined after review of the order details, customer photos, production information, and fulfillment information.

Approved Refunds

If a refund is approved, the refund will be issued to the original payment method used at checkout.

Please allow time for your bank, credit card company, Shop Pay, PayPal, or payment provider to process the refund after it has been issued.

Original shipping charges, if any, are non-refundable unless the refund is due to an error on our part.

Approved Returns

Do not mail any item back without written approval from Made in the Pines Co.

Returns are accepted only if approved in writing. If a return is approved, return instructions and the appropriate mailing address will be provided.

Unauthorized returns will not be accepted, refunded, or guaranteed to be returned to the customer.

Items sent back without prior approval may be refused, discarded, or returned at the customer’s expense.

Return Shipping Costs

If a return is approved due to a confirmed error on our part, such as a damaged, defective, misprinted, or incorrect item, Made in the Pines Co. will provide return instructions.

If a return is approved for any other reason at our discretion, the customer may be responsible for return shipping costs.

Order Cancellations

Cancellation requests are not guaranteed.

Because made-to-order items may enter production quickly, orders cannot be canceled once production has started.

If you need to request a cancellation, contact us as soon as possible at:

info@madeinthepines.com

If the order has not entered production, we may be able to cancel it. If production has already started, the order cannot be canceled.

Shipping Address Errors

Customers are responsible for entering a complete and accurate shipping address at checkout.

Made in the Pines Co. is not responsible for orders shipped to an incorrect, incomplete, or undeliverable address provided by the customer.

If an order is returned to sender, lost, delayed, or undeliverable due to a customer address error, the customer may be responsible for any replacement costs, reshipping costs, or additional fees.

Lost or Stolen Packages

Made in the Pines Co. is not responsible for lost or stolen packages after tracking shows the order has been delivered.

If your package is marked as delivered but you cannot locate it, please check with your household, neighbors, mail area, local post office, or shipping carrier.

We recommend contacting the shipping carrier directly for delivery confirmation, GPS delivery details if available, or claim options.

Shipping Delays

Processing and delivery times are estimates only and are not guaranteed.

Made in the Pines Co. is not responsible for shipping carrier delays, weather delays, holiday delays, production delays, incorrect addresses, or other events outside of our control.

If an order cannot be shipped within the stated processing timeframe, we will handle the order according to applicable law and may contact the customer with available options.

Product Color, Sizing & Mockup Disclaimer

Product photos, lifestyle images, and mockups are for visual reference only.

Actual product colors, print placement, garment texture, sizing, and appearance may vary slightly due to screen settings, lighting, photography, garment dye variations, manufacturer differences, production methods, or supplier availability.

Small variations in color, placement, texture, sizing, or appearance are not considered defects.

Final Sale Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or incorrect due to an error on our part:

• Made-to-order items
• Custom items
• Personalized items
• Sale items
• Clearance items
• Gift cards
• Digital products, if applicable

Refund Abuse

Made in the Pines Co. reserves the right to refuse refund, replacement, return, or cancellation requests that appear fraudulent, abusive, excessive, dishonest, or inconsistent with this policy.

Nothing in this policy limits any rights that cannot be waived under applicable law.

Contact

For questions about your order, damaged or defective items, or refund requests, please contact:

Made in the Pines Co.
Email: info@madeinthepines.com
Website: www.madeinthepines.com

Made in the Pines Co. currently sells and ships within the United States only.