Privacy policy

Effective Date: June 28, 2026

This Privacy Policy explains how Made in the Pines Co. (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, place an order, contact us, or otherwise interact with our online store.

By using this website or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

Business Information

Trade Name: Made in the Pines Co.

Website: www.madeinthepines.com

Email: info@madeinthepines.com

Phone Support: Phone support is not available at this time. Customer support is provided by email or through our website contact form.

Physical Address: Made in the Pines Co. does not publicly list a physical business address for privacy and security reasons. If a return is approved, return instructions and the appropriate mailing address will be provided in writing.

Made in the Pines Co. currently sells and ships within the United States only.

Information We Collect

We may collect personal information that you provide directly to us when you:

Place an order
Create an account
Contact us
Submit a contact form
Subscribe to emails or marketing messages
Request customer support
Request a return, refund, replacement, or order resolution

The information we collect may include:

Name
Email address
Shipping address
Billing address
Phone number if provided by the customer during checkout
Order information
Payment confirmation information
Customer service messages
Return or refund request details
Photos or documentation you provide for damaged, defective, misprinted, or incorrect items

Payment Information

Payments are processed through secure third-party payment processors. Made in the Pines Co. does not directly store full credit card numbers or complete payment account information.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through Shopify, cookies, analytics tools, browser data, device data, and similar technologies.

This may include:

IP address
Browser type
Device type
Pages viewed
Products viewed
Referring website
Date and time of visit
Shopping cart activity
Checkout activity
General location information
Cookies or similar tracking technologies

This information helps us operate the website, improve customer experience, understand website traffic, prevent fraud, and support marketing or advertising features.

How We Use Information

We may use customer information to:

Process and fulfill orders
Send order confirmations and shipping updates
Provide customer support
Respond to questions, concerns, or return requests
Review damaged, defective, misprinted, or incorrect item claims
Prevent fraud or unauthorized activity
Improve our website, products, and customer experience
Maintain business records
Comply with legal, tax, accounting, payment, and regulatory obligations
Send marketing emails only when permitted or when the customer has opted in
Enforce our website policies, terms, and legal rights

Sharing Information

We may share information only as necessary to operate our business, fulfill orders, provide customer service, comply with legal obligations, or protect our rights.

We may share information with:

Shopify and website service providers
Payment processors
Order fulfillment partners
Print-on-demand or production partners
Shipping carriers
Email marketing platforms
Analytics providers
Fraud prevention and security providers
Professional advisors such as accountants, legal advisors, or business service providers
Government, legal, or regulatory authorities if required by law

We do not sell customer personal information for money.

Depending on your location and our use of cookies, analytics, advertising tools, or Shopify privacy settings, some data sharing may be considered a “sale,” “sharing,” or targeted advertising activity under certain privacy laws. Where required, customers may have the right to opt out of certain data sharing or targeted advertising activities.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember cart and checkout activity
Improve website performance
Analyze website traffic
Support security and fraud prevention
Help with marketing, advertising, or retargeting if enabled

You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If our website displays a cookie banner or privacy preferences tool, you may use that tool to manage your privacy choices where available.

Email Marketing

If you subscribe to our email list or agree to receive marketing messages, we may use your email address to send promotional emails, product updates, sale announcements, or brand updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@madeinthepines.com.

Unsubscribing from marketing emails does not prevent us from sending transactional emails related to orders, shipping, customer service, refunds, returns, or account activity.

Customer Accounts

If customer accounts are available on our website, you are responsible for keeping your login information secure. Please contact us if you believe your account has been accessed without permission.

Order & Shipping Information

To fulfill orders, we may share necessary order details with production partners, print providers, fulfillment partners, and shipping carriers.

This may include your name, shipping address, order details, selected products, and any information needed to produce, package, and deliver your order.

Returns, Refunds & Customer Service

If you contact us about a damaged, defective, misprinted, or incorrect item, we may collect information needed to review the issue, including order number, photos, descriptions, packaging images, and related messages.

This information may be shared with production or fulfillment partners only as needed to review and resolve the issue.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, business records, fraud prevention, tax obligations, accounting records, legal compliance, and dispute resolution.

When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect customer information. However, no website, online store, payment system, email system, or internet transmission is completely secure.

Customers are responsible for using secure networks, protecting account login information, and contacting us promptly if they believe their information has been compromised.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:

Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain personal information
Opt out of certain marketing communications
Opt out of certain data sharing, targeted advertising, or sale/share activity where applicable
Withdraw consent where processing is based on consent

To submit a privacy request, contact us at:

info@madeinthepines.com

We may need to verify your identity before completing certain privacy requests. We may also retain certain information when required or permitted by law, including for order records, tax records, fraud prevention, legal compliance, or dispute resolution.

California & State Privacy Rights

Some U.S. state privacy laws may provide additional rights to residents of certain states.

Made in the Pines Co. does not sell customer personal information for money. However, certain cookies, analytics, advertising, or online tracking tools may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws.

Where required by law, eligible customers may request access, correction, deletion, or opt-out of certain uses of their personal information by contacting:

info@madeinthepines.com

If a privacy preferences tool, cookie banner, or “Your Privacy Choices” option is available on our website, customers may also use that tool to manage applicable privacy choices.

Children’s Privacy

Our website and products are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at info@madeinthepines.com so we can review and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, platforms, payment providers, social media pages, or other services. We are not responsible for the privacy practices, policies, content, or security of third-party websites or services.

Customers should review the privacy policies of any third-party websites or services they choose to use.

Third-Party Platforms & Service Providers

Our website may operate through Shopify and other third-party services. These providers may collect, process, store, or handle information according to their own privacy policies and terms.

By using our website or placing an order, you understand that your information may be processed by third-party platforms and service providers needed to operate the store, fulfill orders, process payments, ship products, and provide customer service.

United States Only

Made in the Pines Co. currently sells and ships within the United States only. Our website is intended for use by customers located in the United States.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, privacy practices, or Shopify settings.

Any updates will be posted on this page with a revised effective date. Continued use of the website after updates are posted means you accept the updated Privacy Policy.

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us by email:

Made in the Pines Co.
Email: info@madeinthepines.com
Website: www.madeinthepines.com

Phone support is not available at this time. Customer support is provided by email or through our website contact form.

Made in the Pines Co. does not publicly list a physical business address for privacy and security reasons. If a return is approved, return instructions and the appropriate mailing address will be provided in writing.